We first encountered Matus at a Wedding Fair at Mega Mall(?) while Michelle and I were shopping for an engagement ring (yes, it was a couple thing :P). They were nice and helpful, their products on display were good, they have good rep, and they had this small but very nice loose, i.e. unmounted, stone.
After checking out other suppliers and comparing with the other ones we’ve found, we decided on getting the engagement ring from them. So on the next wedding fair, we gave them a visit. We wanted the classic Tiffany solitaire setting but it’s not one of their standard designs. However, the assure us that can custom-make it for us.
And I guess that’s the problem. After several visits and discussions aided by sketches and photos, they still couldn’t get it right. You would expect jewelsmiths to at least know how to do the Tiffany solitaire setting no matter how cliché it is, right?
But no. Somehow, they just kept doing it wrong. Maybe it was a case of getting assigned to a novice jewelsmith. Whatever it was, we had to rework and even the final product still had shoddy workmanship.
Perhaps, I’m a tough customer, but I’m paying good money so I expect what I get to be good. What I got isn’t bad. But it isn’t that good either.
Cost: Varies greatly with design so this won’t be helpful even if posted
Rating: 2/5