Jem made a posting that somehow reminded me of tech support, the most frustrating part of what I do (okay, maybe next to having to dealing with irrational people… or rather person). Users can sometimes be so passive. Sometimes all they had to do is stop and think just a little bit before calling and they could have solved the problem on their own (like loosely plugged or even unplugged computers). Or perhaps listen to (and understand) what they are told and you wouldn’t need to actually go and fix for them (like how to connect to network shares). I would call them stupid but I’m nice, so I won’t. Or did I just? >:)